Lufthansa’s Claims Brought Down to Earth
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The quote by Jeannette Schwarz of frogdesign [“Departure in Style,” Dec. 4] that Lufthansa Airlines’ motivation to renovate its home terminal in Frankfurt was to “get away from the ‘cattle car’ approach of Southwest Airlines” is offensive, insensitive and nothing short of industrial-strength chutzpah.
When Lufthansa can match the No. 1 ranking of customer satisfaction Southwest has earned by offering low fares, on-time departure and arrivals, reliable baggage handling and friendly staff ready to assist passengers, perhaps Ms. Schwarz will recognize that her desire for “the romance of flying” should be seen in the proper perspective.
SID SKOLNIK
West Hollywood
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